Plain English
The booking policy.
Short and fair. Lines marked (Owner to confirm) are placeholders until the salon signs them off.
Deposits
- A 30 percent deposit locks your slot. It is taken from the final price on the day.
- Until online payment is switched on, deposits are sent on WhatsApp. Your request holds the slot for 24 hours while the salon confirms it.
- Deposits are kept by the salon on behalf of all three brands and settled between them.
Rescheduling and cancelling
- Change or cancel up to 24 hours before your time and the deposit moves to the new booking.
- Inside 24 hours, or if you do not arrive, the deposit is kept. (Owner to confirm.)
Lateness
- Please arrive five minutes early. If you are more than 15 minutes late we may need to shorten the service or offer another time. (Owner to confirm.)
Home-call massages
- You cover the therapist's transport to and from your location. The amount is confirmed on WhatsApp before the visit and paid on the day.
- The deposit is 30 percent of the massage price only.
Shop orders
- Collect at the salon, or delivery within Lusaka for a flat fee shown at checkout (placeholder amount).
- Pay at the salon, or arrange it on WhatsApp.
Your details
- We keep your name, number and booking so we can serve you and confirm appointments. We do not sell or share them.
- The salon will register under Zambia's Data Protection Act before going live. (Owner action.)